The situation was made worse by the fact that every time a user attempted to log in again or update the page to access their own details, another user's details would appear, seemingly in a random chain of accounts and complete breakdown in security.Īnyone visiting the Klarna website right now is presented with the message, "We are currently experiencing system disturbances caused by a technical error. As the tweet included below shows, it looks as though it was possible to edit the profile of the random account you were logged into. Original Story 5/27:Popular online payments service Klarna has been forced to temporarily shut down its service following reports that users are being logged into someone else's account seemingly at random.Īs Swedish website Di.Se reports (translated), users were able to see the full details of other accounts including their personal information, postal address, purchases, and payment methods. The Finansinspektionen points out this investigation will be added to an ongoing investigation into how Klarna handles information and cyber security. However, the company has responded to news of this investigation, with a Klarna spokesperson saying it, "was very much expected as part of our regular dialogue with the Swedish FSA and as always we approach this with full cooperation and transparency." Klarna said little about the breach when it occurred and did not respond to PCMag's request for additional information. UPDATE 7/5: Following the major security breach in late May that allowed Klarna users to see each other's accounts, Sweden's financial watchdog (Finansinspektionen) has confirmed an investigation is underway to decide if the popular online payments service breached bank secrecy laws.Īs Reuters reports, in a statement the Finansinspektionen said, "(We) will investigate whether Klarna has violated bank secrecy in connection with an IT incident in May where the bank's customers were able to access information about each other for a limited time."
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